How do I place an order?
First, enter the “SHOP GUIDO” section and select the desired category to visualize our products. By clicking on the image, the details and specifications of each product will be showcased. You will be able to see the images in detail and the description of the products.
Do I need be registered to buy?
Before purchasing, you can log in with your user and password. It is not compulsory, but we do recommend doing it so we can closely monitor your orders as well as making your next purchase process simpler. By registering you can also receive news about the brand.
How do I pay?
Customers will be able to pay using a credit or debit card with Shopify Payments. Customers will be able to pay with interest-free installments. Customers will be able to save their shipping and payment information for a faster check out.
What kind of delivery service do you offer and what is its cost?
GUIDO offers FREE SHIPPING INSIDE THE US! All deliveries are made through DHL Express & UPS. Regarding WORLDWIDE SHIPMENT, you can estimate the delivery cost by moving forward in the purchase process with no buying commitment. The tracking code will be send after your order is shipped to the email registered in the purchase.
GUIDO is not responsible for the possible customs charges or taxes at destination. Please, if you have any questions, contact your country's customs office as customs policies and import duties vary widely from country to country.
How do I know if my product is on its way?
When DHL or UPS receives your package, you will be sent an email with a tracking number so you can instantly know where your purchase is. DHL will simultaneously notify both the client and Guido about the shipping state.
What is the delivery time?
Once the product leaves our store, delivery takes from 48 hours to 10 working days depending on the delivery address.
What should I do if I have not received my package?
If you have not received your purchase yet, enter the tracking number at www.dhl.com / www.ups.com or call DHL’s customer service line. You will need the tracking number that was sent to you by email when you made your purchase. You can also email us at firstname.lastname@example.org so we can assist you.
What happens if I am not at home to receive the package?
If you are not at home to receive the delivery, the mailman will leave a note that notifies of the visit. If you need to reschedule a delivery time, call DHL’s / UPS’s customer services line. Remember to have your tracking number at hand.
What is the return and exchange policy?
Exchanges and Returns are accepted on items NOT WORN, NOT ALTERED, NOT WASHED OR DAMAGED within 7 days of the date you received the order.
Bear in mind that, in every case, the client is responsible for the costs and risks of returning a product. In addition, if the product fails the quality control due to it having been used, damaged or stained, the product will be shipped to the original purchase's address.
The package can only be received by a person of legal age, who has to sign an acknowledgment. It is important that this person checks the general state of the product before signing the acknowledgment and that he or she informs of any damage the product might have undergone during delivery. Signature and ID number will be proof of you accepting the product.
What happens if the product breaks down after the exchange and refund period is over?
We believe our products are made to last for many years. That is why, when possible, we offer a low cost maintenance service to enhance your product’s durability. This service is only available in Argentina and the costs (both delivery and service) are covered by the client. The service time is notify once we receive the product and has been sent to the factory. For any other questions, please contact email@example.com attached with a picture of the product.
Do you have a store?
To view our stores throughout the world, enter the “STORES” section of our website where you can filter by country.
How do I place an order for a custom-made product?
The only type of shoes we custom-make or that we manufacture in special sizes or colors are moccasins.
All products can be personalized with you name, initials or phases.
Bespoke products have to be paid in advance and cannot be returned or refunded. To place a custom-made order you can enter the personalized and made-to-order product page, or if you have any inquiries about them, email us to firstname.lastname@example.org
If you need any other information, email us to email@example.com or text us to our WhatsApp +54-9-11-36607869 and we will answer you shortly.